Privacy Policy is committed to protecting your privacy, and we have created this Privacy Policy as part of our Terms of Service to explain what information we collect, how your information is collected, and how we may use it on our website and in other services that we operate.

1. Information We Collect

  • Information you provide to us: When you register for and use, you are providing us with information, which we collect. This information may include your name, billing and mailing address, email address, phone number, and credit card information. We use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.
  • Information from your use of Services: This information may include IP Address, location information, date and time, browser type, and data resulting from any other action you might have taken to use and while using This includes information about aircraft flying near or over your location, including the position of aircraft relative to you.
  • Cookies: When you use, we store "cookies," which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser, your operating system, and other similar information. Most browsers allow you to block and delete cookies. However, if you block our cookies, our Services may not work properly.

2. How We Use Your Information

  • To create your account.
  • To generate and submit aircraft noise complaints on your behalf.
  • To send summaries of your noise complaints to you and other parties you designate.
  • To bill you for services.
  • To provide customer support.
  • To send you updates and alerts and to contact you about your account.
  • To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

You can control the frequency of noise complaint summaries you receive as well as with which third parties your noise complaints are shared.

3. How We Share and Disclose Your Personal Information

While we never share your personal information with other companies, we may share your personal information in the following ways:

  • To provide customer support.
  • When we have your permission to share your information, such as when filing or sharing aircraft noise complaints, including providing your personally-identifiable information to public agencies such as airports and airport authorities in order to submit noise complaints on your behalf.
  • When we have given you prior notice that the information will be shared.
  • When you join an Airnoise User Community that requires you to share your personal contact and complaint data with the community as a condition for membership.
  • When we are required by law, or legal process to disclose that information – such as a valid court order or a valid subpoena.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid government request.
  • To enforce our terms and conditions or to protect our operations or users.
  • If a transfer of your information is required under the terms of a reorganization, merger, or sale of the company.
  • When we determine that information is aggregate information or other information that does not identify you.

4. Security

We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

We follow generally accepted industry standards to protect your information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

When you enter sensitive information (such as a credit card number) on our order form, we encrypt the transmission of that information using secure socket layer technology (SSL). Credit card information is transmitted directly from your browser to our credit card processor and neither passes through our servers nor is stored on any of our servers.

5. Updates to this Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by email.

6. Effective Date

This Privacy Policy has the same Effective Date as our Terms of Service.

7. Questions

If you have any questions or concerns about this Privacy Policy, please contact us via our Support chat system.

Last updated: November 7, 2019