Solutions and answers to common problems

Clicking the button for two seconds and then releasing it will trigger Airnoise to send you an email letting you know your button is working. You should also see the light on the button flash from white to green. If this isn't happening, check the other Troubleshooting topics here, then get in touch with us if you're still having issues.

If your button is flashing red or orange it means that it can't connect to the Internet. The button must be able to connect in order to generate complaints. Check to be sure your WiFi is working.

If your WiFi is working fine, did the name of your WiFi network change or did the WiFi password change since you last connected your button to it? Try using the mobile AWS IoT Button WiFi app to reconnect the button to your WiFi.

If that doesn't work it's possible that you or someone else accidentally reset the button to its factory settings. This will happen if you press the button for 15 seconds. Do you have small children in your house, or adults who act like children? They love to press the button. Also, if you keep the button in your pocket or under your pillow (or it accidentally slips under the couch cushion) it's possible to reset it by pressing the button for a long time. See the "How can I tell if my button has been reset to factory settings?" topic below for more info.

See the topic above — if your WiFi network name or password change you need to use the mobile app to reconnect it to your network. If your button was working previously (you see the green light on it when you click it and complaints are being filed) but now it's not working, the first thing to check is that it can connect to your WiFi.

If you think your button might have been accidentally reset to factory settings, which wipes its security credentials and prevents it from connecting to the internet, do the following:

  • Go to your phone's WiFi settings.
  • Press and hold the button for 6 seconds to turn on the blue light.
  • Connect your phone to the button's "Button ConfigureMe - nnn" network.
  • The button's WiFi password is the last 8 digits of the DSN on the back of the button, all uppercase letters, zeroes not O's, and no space.
  • Once your phone is connected to the button open your phone's internet browser (Safari, Chrome, or Firefox).
  • In the browsers's address bar go to 192.168.0.1
  • This should open the button's configuation page, which looks like the image below.
  • Iot button reset config

If the "Endpoint Subdomain" and "Endpoint Region" fields show "REQUIRED" as in the image above, your button has been accidentally reset. Time to panic.

Just kidding about that panic thing. We can help you restore the button's settings. Please contact us via email and we'll get you back in business in a jiff. We'll send new security credential files that you'll need to upload to the button. See the help topic titled "How do I restore my button's security certificates?"

If your button was inadvertently reset to factory settings, which will happen if the button is pressed continuously for more than 15 seconds, the button's security credentials will be cleared, preventing it from connecting to the internet and to Airnoise.

If this happens, please contact us and we'll create new security certificates and send them to you. Once you receive them you'll need to follow these steps to restore your button. But before you do that, please try to reconnect your button to your Wifi following the instructions in another help topic here.

NOTE: You'll need a laptop or desktop computer to run this procedure because you have to download the two files we send you and then upload them to the button. We've tried to do this ourselves with a phone or tablet and have been 100% unsuccessful, so just use a computer.

IMPORTANT! The computer you use to run these steps must be WiFi-capable. Pretty much any computer built in the last 10-15 years has WiFi, so you should be okay. Also, if the computer is connected to your home network with an Ethernet cable, for example plugged into your router or cable/DSL modem, you'll need to temporarily unplug it while you run these steps. This is because the odds are good that your router or another device on your home network is using the same internet address as the button, and you won't be able to connect to the button if your computer is still connected to your network.

  1. Download the two files we send you to a place you can find them on the same computer you're going to connect to the button. You don't want to view them or use an application to open them — just save them to your computer and remember this location.
  2. Go to your computer's WiFi settings.
  3. Press and hold the Airnoise button for 6 seconds to turn on the blue light.
  4. Connect your computer to the button's "Button ConfigureMe - nnn" network.
  5. The button's WiFi password is the last 8 digits of the DSN on the back of the button, all uppercase letters, zeroes not O's, and no space.
  6. Once you are connected to the button open your internet browser (Safari, Chrome, or Firefox, or Edge/IE).
  7. In the browsers's address bar go to 192.168.0.1
  8. This should open the button's configuation page, which looks like the image below.
  9. Iot button restore config NOTE: If you see a screen that says "Arris" or "Netgear" or something other than the image above your computer is still connected to your home network, most likely with an Ethernet cable. Unplug it temporarily and retry these steps.
  10. In the Wi-Fi Configuration section, enter (or verify) your home WiFi network's name in the "SSID" box. Enter your WiFi password in the "Password" box.
  11. NOTE: If you don't have a WiFi password set on your network check the "Open Network" box. Also, you really shouldn't have a wide-open WiFi network, so please take this opportunity to actually secure your network with a password.
  12. In the "AWS IoT Configuration" section, click the "Choose File" button next to "Certificate". Find the file we sent you that ends in .crt and select it.
  13. Click the "Choose File" button next to "Private Key". Find the file we sent you that ends in .key and select it.
  14. In the "Endpoint Subdomain" box enter: a186yo8k5lwef5
  15. In the "Endpoint Region" box enter: us-west-2
  16. Click the "By clicking this box..." box, then click "Configure". Keep an eye on the light on the button and hopefully you'll see it turn to green.
  17. You can now reconnect your computer to your home's network and plug the Ethernet cable back into it if you disconnected it.
  18. Test your button by clicking and holding it for two seconds (one-potato, two-potato) then releasing it. You should see the white light flash then a steady green light. In just a few seconds you should receive an email from Airnoise at the address in your account letting you know your button is working once again. You can do this 2-second press-to-test any time and should get an email confirming the button is working.

If you ran through these steps and still can't get the button working here are a few things to check:

  • Are you sure you know your WiFi password? Nearly everyone who has trouble connecting or restoring their button is simply using the wrong WiFi password. They're 100% sure they know it and are wrong 99% of the time.
  • You can verify you are using the correct WiFi password by disconnecting your phone or tablet from your WiFi, clicking "forget this network", and then reconnecting. If you have the correct password, congrats — you're in the 1% club! If not, no worries, just figure out what your password really is and retry these steps.
  • If you go through these steps a bit slowly and the button's blue light stops flashing, just pause a second, and don't close your browser. Press and hold the button for 6 seconds to turn the blue light back on, then reconnect the computer's WiFi to the "Button ConfigureMe - nnn" network (it may remember the password for you and reconnect automatically), then refresh the browser page that's on 192.168.0.1. Pick up where you left off.
  • Still flummoxed with a misbehaving button? On very rare occasions (like, 0.3% of the time) something goes a little sideways inside the button and they just refuse to work. If that happens please contact us and we'll work with you to figure out a solution. In the meantime, don't forget that you can still file complaints from the Airnoise.io web site or via SMS text message.

Amazon advertises a lifespan of approximately 2,400 clicks for the Airnoise button. Most users typically get more than that, but occasionally a button will give up the ghost a little early. If the light on the button won't come on at all when you click it or it flashes very weakly, it's probably a goner.

You can check how many clicks your button has by going to your account settings page and selecting the Buttons tab. If it shows a "Usage" value of around 2,400 clicks, it's time to order a new button. You can do that via the green "Order a Button" link on that same page.

The buttons were not designed by Amazon with a replaceable battery, but some users have had luck with this. You'll need a shart knife to pry it open and a fresh AAA battery to bring it back to life. Please don't stab yourself trying to do this — an ER visit will cost a lot more than a new button.

If you decide to MacGyver the button and replace the battery you'll need to contact us to help restore the security settings, which go away when you remove the battery.